How can we help you?
Search our help articles or browse by category
Browse by Category
Popular Articles
How to place an order on OrdNow
OrdersHow to track my order in real time
OrdersHow to cancel an order
CancellationsHow to request a refund
RefundsHow to apply a coupon or promo code
PaymentsMy payment failed — what should I do?
PaymentsI received wrong items in my order
OrdersMy order is late — what can I do?
DeliveryHow to add money to my OrdNow Wallet
WalletHow to delete my OrdNow account
AccountCan I change my delivery address after placing order?
DeliveryHow to list my restaurant on OrdNow
PartnersGrievance Officer
As per the Consumer Protection (E-Commerce) Rules 2020, if you are not satisfied with our resolution, you may contact our Grievance Officer:
Name: Arjun Chatterjee
Designation: Nodal Grievance Officer
Email: grievance@ordnow.com
Address: OrdNow Technologies Pvt. Ltd., 1, Karin Hossain Lane, Kolkata, West Bengal 700017
Response Time: Within 30 days of complaint receipt