How to request a refund

We are sorry to hear your experience did not meet expectations. Here is how to request a refund:

Eligible refund scenarios:

- Order not delivered

- Wrong items delivered

- Missing items in the order

- Food quality issues (spoiled, foreign objects)

- Payment charged but order not placed

How to raise a refund request:

1. Go to Account → My Orders

2. Select the relevant order

3. Tap 'Report an Issue' or 'Request Refund'

4. Describe the issue and upload a photo if applicable

5. Submit the request

Refund timeline:

- To OrdNow Wallet: Instant

- To original payment method (UPI/Card): 3–5 business days

- To bank account: 5–7 business days

After submitting:

You will receive a ticket ID. Our team reviews refund requests within 24 hours and may contact you for further details.