Cookie Policy

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how you use our platform so we can improve it.

Essential Cookies: Required for the platform to function. These include session cookies for keeping you logged in, cart state, and CSRF protection tokens. You cannot opt out of these.

Performance Cookies: Anonymous analytics to understand how users navigate the platform (Google Analytics, Hotjar). These help us improve the user experience.

Functional Cookies: Store your preferences such as selected language (en/hi/bn), dark mode setting, and recent search history.

Targeting Cookies: Used to show you relevant promotions and ads based on your order history. These require your consent.

Google Analytics sets cookies to track usage patterns. This data is aggregated and anonymised.

Razorpay payment gateway sets cookies during payment processing for fraud detection. These are governed by Razorpay's own privacy policy.

Google Maps API may set cookies when you use the map features for location selection and tracking.

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period — our login cookie persists for 30 days, preference cookies for 1 year.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies will prevent you from using core features like placing orders.

On our platform, you can manage non-essential cookie preferences via the cookie banner shown on your first visit.

We use browser local storage (not cookies) to persist your cart items, dark mode preference, and recent searches. This data is stored locally on your device and is not transmitted to our servers unless you are logged in.

For cookie-related queries, email us at privacy@ordnow.com.