I received wrong items in my order

We apologise for the inconvenience. Here is how to resolve this:

How to report wrong items:

1. Go to Account → My Orders

2. Select the affected order

3. Tap 'Report an Issue'

4. Select 'Wrong item delivered'

5. Describe which items were wrong and upload a photo

6. Submit

What happens next:

Our team reviews the report within 2 hours. Depending on the situation:

- A full or partial refund may be issued

- A replacement order may be arranged (based on availability)

- OrdNow credits may be added to your wallet

Tips:

Take a photo of the items you received before reporting — this speeds up the resolution process.